eG Reporter

Web-Based Performance Reporting

In many domains, IT infrastructures have evolved from being used primarily for support to being the mainstream medium of doing business. For businesses to function effectively, these infrastructures have to meet the service levels expected of them. eG Reporter is a 100% web-based performance reporting solution for IT administrators and managers to audit and analyze the performance of their infrastructures.

Using eG Reporter, users can login from any where, at any time, using a web browser and view reports that provide insights into the performance of the critical network, server, and application tiers of their infrastructure. By seamlessly integrating the eG Manager, with a single sign-on, eG Reporter allows users to analyze any of thousands of metrics collected by the eG Enterprise suite. Trending, capacity planning, problem troubleshooting, post-factor diagnosis, and service level (SLA) reporting and auditing are some of the key uses of the eG Reporter. Using the insights provided by eG Reporter, users can determine how efficiently the network, servers, and applications are working, where the performance bottlenecks are, as well as when and how capacity planning initiatives need to be launched.

Powerful Insights

By offering various types of reports, eG Reporter provides powerful insights into an IT infrastructure's performance.

• Operation Reports

To assist administrators and operations staff, eG Reporter offers a number of pre-canned network, server, and application reports that provide in-depth insights into the different metrics, their variation with time of day, and deviation from their normal baselines. Service level (SLA) violation reports on an hourly, daily, and monthly basis are also available.

The network, system, and application insights provide clear indicators of performance bottlenecks and trends that could be affecting infrastructure performance. Users have the flexibility to customize the operation reports to suit their individual needs and preferences. The customized report templates can be saved as favorites for easy cross-reference.

• Comparison Reports

These reports enable operational staff to effectively cross-correlate between the performance and usage of different infrastructure tiers. For instance, a response time report could depict the response times of the network, web server, application, and database to enable correlation and quick diagnosis of bottleneck points. Likewise, a load comparison report can analyze the effectiveness of the load distribution across different servers.

• Snapshot Reports

These reports enable rapid post-mortem analysis. Users can choose a time period for the analysis and review the performance of each and every metric relating to a specific component during this period in a single, comprehensive report. A simple color coding scheme used in this report helps users quickly pin-point which component(s) could have been problematic during the review period. Context-sensitive analysis of the events and performance data is made available to assist users with detailed drilldowns for further diagnosis.

• Executive Reports

For management executives, eG Reporter offers comprehensive health reports that summarize the overall state of each of the infrastructure components. By reviewing a report of a server's health, an executive can determine what percentage of the time was the server's operation trouble-free. By comparing the performance reports of the different components, executives can quickly determine where the problem-prone areas of their infrastructure are. Comparison of performance across time periods can also provide indications of whether the infrastructure performance is improving over time.

All the reports provided can be personalized for specific users, depending on their role and responsibility. Single-click printing of reports, saving of report templates as favorites, and saving of report data as PDF documents that can be provided to customers as an audit of service performance are also supported. All of these capabilities make eG Reporter an ideal solution for in-depth analysis of a production infrastructure's performance.

During pre-production and staging too, eG Reporter can be effectively used, to study the performance of the different infrastructure tiers during different stress test scenarios.